Return and Exchange Policy

Return and Exchange Policy

Please be informed that we will handle the collection of products from customers for returns or exchanges, in accordance with the following terms and in compliance with the applicable laws in the State of Kuwait:

The customer has the right to request a return or exchange of the product within 14 days from the date of receiving the order.

To be eligible for a return or exchange, the product must be unused, in its original condition, and in a resalable state. It must be returned in its original packaging along with all accessories, tags, and labels, in addition to any free gifts or additional products provided with the order.

If the product arrives at our facility in an unsuitable condition or is not in a resalable state, we may be forced to return the product to the customer without a refund.

Proof of purchase must be provided to complete the return or exchange process.

Delivery Fees

If a customer requests a return for personal reasons or due to a change of mind, the delivery fees paid will not be refunded, as these costs have already been incurred. Only the value of the product will be refunded.

However, in the event of receiving a damaged or defective product from istekanti, we will take full responsibility, and the delivery fees will be refunded in full, in addition to handling the product in accordance with the return and exchange policy.

By completing the purchase, the customer acknowledges their agreement to these terms and conditions and their commitment to them.

Thank you for shopping with us.

To request a return or exchange for products purchased online, please contact us via WhatsApp

+96555596970